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GrubGo in Saint Louis, Missouri - Unprofessional and unfriendly

Yesterday morning I ordered food to be delivered for a party at 6 pm. At 5:15 we got a call saying that they were having trouble contacting the restaurant and so our food would be delivered at 6:30. Then at 5:45 we got a second call saying the restaurant was closed. My spouse had to run out and purchase food our guests, who were just arriving. The telephone representative insisted that it wasn't their fault the restaurant wasn't open, and argued with me when I suggested that it was in fact their responsibility to coordinate with their restaurants and to confirm orders in a timely fashion.
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Review
#788645 Review #788645 is a subjective opinion of poster.
Reason of review
Problem with delivery

GrubGo should be called NoShow.

I placed a food order at 7:48 pm. 1 to 1.5 hours to deliver the food, but I thought that is ok, I will wait for the convenience and even pay the ridiculous delivery charge for it. The email confirmation said the delivery would be between 8:30 and 9:30 pm. At 9:45 pm, I called the Grubgo line. Keep in mind that at this point I had ordered 2 hours earlier. I was told that they were behind and they would be CALLING IN the order soon. So basically the food order at the restaurant hadn't even been placed yet. But here is the other thing, the restaurant I wanted the food delivered from closes at 9:00 pm. So even if they attempted to call the order in at that point, no one would be in the restaurant to make the food. The lady told me we are behind. I said it isn't my problem. I told her to cancel the order and that there had better not be a charge on my credit card for it. She said don't threaten me and hung up on me. There was no communication, no food delivery, rude "Customer service", I HIGHLY RECOMMEND that you do not order from these idiots. Do not trust them, do not waste your time or your money. They wasted almost 2.5 hours of my time, the food was not delivered. It remains to be seen if I will be charged or not. Trust me, don't order from GrubGo, they should change their name to NoShow.
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1 comment
Anonymous
#1157542

I have ordered through GrubGo numerous times. The staff is always pleasant.

The delivery fees are better than I expected. My food has always been delivered in a timely manner. If it's going to be late one of their staff calls to inform me. This is perfect for those who don't want to go out and I get to order from my favorite restaurants that don't offer delivery.

I have read other reviews and apparently these people are challenged because grubgo DOESNT make the food. They are a delivery service who picks it up and brings it too you

Review
#787775 Review #787775 is a subjective opinion of poster.
Reason of review
Problem with delivery

Grubgo Refund Policy Review

1.0
Details
where is my $70 dollar reimbursement. Richard Lyndon with husband need to no today
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Review
#662032 Review #662032 is a subjective opinion of poster.
Reason of review
Problems with payment

GRUBGO and EATGRUBGO both are SCAM and *** SAME COMPANY with 2 names

I ordered using their service. EXTREMELY unprofessional staff they have - a guy named NICK who was actually taking my order over the call was TOO RUDE while taking down the order!!! I asked him to be polite and he hung up on me. I kept on waiting for more than 30 minutes and called back, firs there was NO ANSWER for 5 minutes. And when I got answered, I was SHOCKED! they said you never called us to place the order. 100% NOT WORTH OF YOUR MONEY!!!!! DO NOT ORDER WITH THEM OR ELSE YOU WILL REPENT ON YOUR DECISION
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1 comment
Anonymous
#1097291

You can report them to the better business bureau. The owners name is peter wheeler.

Review
#478092 Review #478092 is a subjective opinion of poster.
Loss
$150
Tags
  • eatgrubgo
  • online food
  • restaurant delivery service

Contact GrubGo Customer Service

Mailing Address:
GrubGo
889 S Brentwood Blvd,
Clayton, MO 63105
Phone:
(314) 400-7693
All GrubGo Contacts

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